1. Introduction
This Privacy Policy describes how US CHEM GLOBAL LLC (referred to as US Chem, we, us, or our) collects, uses, stores, and protects your personal information when you use our website at uschem.mom and related subdomains. US Chem is an industrial chemical supply and distribution company headquartered in Hartford, Connecticut. We are committed to protecting the privacy of our customers, suppliers, and website visitors.
This policy applies to information we collect through our website, email, phone inquiries, purchase orders, and credit applications. By using our website or engaging our services, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information that you voluntarily provide when you request a quote, place an order, apply for credit, register for an account, or contact our customer service team. This information may include your name, company name, business address, email address, phone number, shipping address, billing information, and information about your product requirements and usage.
Technical information automatically collected includes your IP address, browser type, operating system, and website usage patterns. We use cookies and similar technologies as described in Section 5.
3. How We Use Your Information
We use the information we collect for the following purposes: to process and fulfill product orders; to provide quotes and product information; to manage customer accounts and credit terms; to arrange shipping and delivery; to communicate order status, product updates, and regulatory information; to comply with applicable laws and regulations including hazardous material transportation and reporting requirements; to improve our products and services; to manage supplier and vendor relationships; to process payments and manage invoicing; to protect the security of our systems and facilities; and to carry out any other purpose disclosed to you at the time of collection.
4. Data Sharing and Disclosure
We may share your personal information in the following circumstances: with your consent or at your direction; with carriers and freight forwarders for shipping purposes; with regulatory authorities as required by law including environmental and transportation agencies; with third-party service providers including payment processors and IT systems; with professional advisors including legal counsel and insurance providers; to comply with applicable laws, regulations, or legal processes; to protect the rights, property, or safety of US Chem, our customers, or others; and in connection with a business transaction such as a merger or acquisition.
We do not sell your personal information to third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Essential cookies enable basic site functions. Analytics cookies help us understand site usage. Functional cookies remember your preferences. You can manage cookie preferences through your browser settings.
6. Data Security
We implement appropriate security measures including encryption of data in transit using TLS protocols, access controls and authentication for systems containing personal data, regular security assessments, employee training on data protection, incident response procedures, and secure data storage and disposal practices.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Business records are retained in accordance with applicable laws. When information is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion subject to legal retention requirements, restrict or object to processing, receive your information in a portable format, and withdraw consent where processing is based on consent. To exercise these rights, contact us using the information in Section 13.
9. Childrens Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party sites including industry associations, regulatory agencies, and supplier websites. We are not responsible for the privacy practices of third-party sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Connecticut. Disputes shall be resolved in the courts of Hartford County, Connecticut.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
US CHEM GLOBAL LLC
36 Russ St
Hartford, CT 06106
United States
Phone: +1 (712) 254-7441
Email: juan@uschem.mom
This website is operated by US CHEM GLOBAL LLC. US Chem is a registered trade name of US CHEM GLOBAL LLC, a Connecticut limited liability company.